Every organization is unique with its own system, characteristics, and the shared meaning held by its members, which distinguishes it from any other organization.
These elements form the organization’s culture, that one unique culture that is either strong throughout the whole body of the organization and thus a source of competitive advantage or can be weak, divided to subcultures and hold back the overall company.
Realizing the importance of an organization’s culture, managers increasingly try finding not only the best technically fit person to the job, but also the “individual-organization fit”. And once the best candidate is chosen he or she is expected to mold in the company’s way of doing things, and start doing his job as soon as possible.
A recent research resulted in that companies that do not provide a formal orientation program to its new-hires are hindering them from performing at their best.
87% of those surveyed who went through a formal orientation confirmed that it aided them prepare for their success in the organization.
As for the companies, providing the formal orientation helps them have the new employee performing, build a sense of belonging, and become molded in the organization’s culture more quickly. It also contributes in retaining those employees, which reduces the very high cost of turnover.
At CBS, we understand the busy schedules of managers with the hassle of deadlines, plans, and day-to-day operations.
But this doesn’t mean you have to let go the returns of a consistent and thorough orientation program.
CBS’s professionals provide customized orientation programs to your new hires with just the right amount of information and enforce the grounds, values, and norms new employees should understand, to start up their duties productively.
• Organizational Chart
• The Corporate Vision and Mission
• The Products/Services Provided
• The “Way We Do Things around Here”
• Teamwork & Commitment to the Organization
• The Company Handbook
• Rules and Grooming
• Disciplinary Actions & Grievance Procedures
• Guarantee of Fair Treatment
• Job Descriptions and Responsibilities
• The Performance Appraisal Process
• Vacations & Holidays
• Insurance Plan & Extra Benefits
More information and details can be obtained from CBS’s Business Advisors in a free consulting session.
With the current fast paced and changing business environment, the concept of a job is changing. It is no longer the traditional set of job duties to be performed; management needs multi-skilled people who can assume multiple jobs.
Hence, modern human resources practices are increasingly heading towards a focus on the set of core competencies – knowledge, skills, and abilities - an employee should possess.
These core competencies form the basis upon which a candidate is selected, hired, rewarded, promoted, and retained.
This competency based model forms the infrastructure of a skilled, reliable, and professional workforce.
Having a management focus on these key skills, and providing the necessary support and training to its employees, will not only increase the workforce ability of handling multiple jobs but it will also foster the positive culture and values the organization’s management want to instill in them. And eventually it all translates to increased productivity and quality of work.
The major skills needed by a successful workforce are shown below in two main categories:
• Assertiveness And Self-Confidence
• Anger Management
• Body Language Basics
• Business Ethics
• Business Etiquette & Net-Etiquette
• Business Writing
• Communication Strategies
• Cross-Cultural Business Communication
• Dealing with Diversity
• Generation Gaps
• Interpersonal Communication
• Proposal Writing
• Releasing Conflict
• Stress Management
• Workplace Harassment
• Workplace Violence
• Administrative Support
• Attention Management
• Business Succession Planning
• Career Development
• Change Management
• Conducting Effective Meetings
• Creating Dynamic & Persuasive Presentations
• Creative Time Management
• Critical Thinking
• Effective Team Member
• Interviewing Skills for employees
• Knowledge Management
• Personal Productivity
• Problem Solving for Results
• Public Speaking
• Win-win Negotiation
During our workshops participants will recognize that it is a practical training full of:
• Discussion sessions
• Small group peer exchanges
• Large group interactions
• Case studies
• Role Play
• Class activities
• Outdoor activities
More information and details can be obtained from CBS’s Business Advisors in a free consulting session.
An organization is a system of interrelated functions that together contribute in the success and profitability of the company. For this to happen, every function or department must rely on both the practical and scientific sides of their specialty.
After all, would you visit a doctor who has not attended any conferences or seminars about the latest in the medical field for the past 10 years? Most probably not!
The same applies for any specialty and position; there is always the improved and latest knowledge and methodologies that lead to greater work efficiency and effectiveness once they are applied. Experience alone is no longer sufficient.
In addition, the nature of customers is changing, the below highlight some significant facts:
“Customers are becoming smarter and less tolerant with inferior customer service”
“A customer who has a bad customer-service or product experience will bad-mouth the company to 40 people, while pleased customers would only tell their positive experience to 9. And the availability of social media increases the number a person can reach significantly.”
“The cost of getting new customers is 10 times the cost of keeping existing customers.”
Hence, it’s intolerable nowadays for management to mess with product or service quality. Understanding this concern of management, CBS’s team of professionals provides customized training solutions based on a thorough needs analysis, in the following fields:
• Call Center Techniques
• Call Center Management
• Customer Relationship Management
• Customer Caring
• Service Excellence Basics
• Service Excellence Advanced
• Sales Skills: Introduction
• Sales Skills: Completing
• Sales Skills: Advanced
• Fundamentals of Marketing
• Media & Public Relations
• Overcoming Sales Objections
• Sales Management
• Selling Over the Phone
• Appraising Performance
• Civility in the Workplace
• Handling Difficult Employees
• Human Resource Management
• Measuring Results From Training
• Performance Discipline
• Quality Management
• Recruitment And Interviewing Skills
• Safety In The Workplace
• Talent Management
• Train the Trainer
• Financial Accounting
• Cost Control Accounting
• Financial Analysis & Performance Evaluating
• Budgets and Financial Reports
• Certified Guest Service Professional (CGSP)
• Certified Front Desk Representative (CHS)
• Certified Hospitality Supervisor (CHDT)
• Certified Hospitality Department Trainer (CHDT)
• Certified Guest Service Gold
The above Hospitality Programs are accredited by the AHLEI – American Hotel & Lodging Education Institute
During our workshops participants will recognize that it is a practical training full of:
• Discussion sessions
• Small group peer exchanges
• Large group interactions
• Class activities
• Case studies
• Field visits and live analysis
More information and details can be obtained from CBS’s Business Advisors in a free consulting session.
Every successful manager performs four major job roles; planning, organizing, leading, and controlling. While good management is about the ability of preparing up formal plans and structures, and monitoring the results against the set plans, which is all part of the - planning, organizing, and controlling - functions, leading on the other hand, is a totally different issue.
Leadership is about influencing teams, coping with change, establishing direction, developing a vision, communicating the vision, and most importantly inspiring people to work towards achieving that vision.
There are several key skills and characteristics that a manager needs to possess in order to perform the leading part of his or her job role. The below is a carefully selected list that covers the different ranges and dimensions of leadership skills.
• Build your Dream Team
• Coaching & Mentoring
• Emotional Intelligence
• Facilitation Skills
• Frontline Leader
• Leadership and Influence
• Middle Manager
• Motivate your Dream Team
• Strategic Decision Making
• Supervising Others
• Telecommuters Teams
During our workshops participants will recognize that it is a practical training full of:
• Discussion sessions
• Small group peer exchanges
• Large group interactions
• Case studies
• Role Play
• Class activities
• Outdoor activities
More information and details can be obtained from CBS’s Business Advisors in a free consulting session.
The Cost of not Training
